Tourism workers are considered professionals if they have three things, namely knowledge (on tourism), skills and attitude. “In essence, the tourism workers should have the competency, skills, knowledge and great attitude,” said the Guidance Section Head, the Badung Government Tourism Office, Ni Made Ayu Rostini, when giving counseling on tourism in Lavender Karaoke Kuta, recently.
Through the application of those three things, she explained, it could give pleasure to tourists, so that it would result in multiplier effect. Besides, the attitude and honesty should be well maintained as well. “The main characteristic of tourism is service, so that the spearheading of a successful tourism lies in the human resources itself,” she explained.
Rostini added that aside from increasing the insight on human resources for tourism workers it was also considered as a form of tourism development. “Right now, a bitter competition occurs among the existing destination countries. On that account, other than shored up by exotic natural resources, Bali tourism should also be supported by good human resources to balance it,” she said. (BTN/015)
A total of 12 hotel general managers participated in the Certified Hotel Administrator (CHA) workshop…