The Ritz-Carlton, Bali Resort & Spa
Service Among the Best Service Leaders World-wide

The Ritz-Carlton, Bali Resort & Spa was named fourth at “World’s Best Service: Hotels” in results of the Travel + Leisure magazine’s seventh annual Reader’s survey. Featured in the magazine’s annual “Hotels” issue the World’s Best Service Award winners are selected by readers’ based on evaluations of service quality. Not only did The Ritz-Carlton, Bali Resort & Spa win top honours internationally, with a score of 97.78 percent, it also was ranked second in Asia, scoring 97.50.

Japan Airlines also has listed The Ritz-Carlton, Bali as the “Most Popular” hotel in Bali, ahead of Four Seasons, Jimbaran Bay and Bali Inter-Continental. Travel + Leisure’s reader poll results provide invaluable insight into the reputable publication’s readers’ thoughts about service levels they receive from hotels around the world. “It seems impossible to talk about service without recognising the people at the properties an companies who have such an important effect on the quality of the travel experience,” said Nancy Novogrod, Editor in Chief of Travel + Leisure.
“That’s why we are especially proud this year to again be recognised for superior service,” said David Wilson, The Ritz-Carlton, Bali Resort & Spa General Manager. The resort and spa has been recognised each year in the magazine’s poll, since 2000, achieving top marks among Top Hotels in Asia, World’s Best Hotels in Asia, Top World’s Best Hotels, Top 100 Hotels in the World and Best Hotel Spas Abroad.
“When we ask readers to tell us what makes a great hotel, they invariably agree on one thing: the people,” noted Novogrod. Rankings are based on reader evaluations of the 2002 World’s Best Awards survey. Scores are indexed averages of evaluations for the characteristic “service”.
The Ritz-Carlton, Bali Resort & Spa topped Conde Nast Traveler’s 2002 Gold List for rooms, was ranked No.8 on the list as “The Best Resort in The World” and is consistently ranked by the magazine’s readers among the top three Asian resorts.
The 48-ocean view villa, 290-room resort hotel is located on a bluff in Jimbaran, 15 minutes from Ngurah Rai International Airport. Recreational options include one of Jimbaran’s most dramatic and secluded beaches; a two-tiered swimming pool; billiards, table tennis and mountain bikes; tennis pavilion; The Ritz-Carlton Kids program, children’s pool and waterslide. Six restaurants and lounges offer Indonesian, Japanese and Mediterranean favourites.(BTN/*)