I Nyoman Aryadana
New Executive Assistant Manager

Effective last December, Bali Tropic Resort & Spa has a new Executive Assistant Manager. He is I Nyoman Aryadana, who was born in Tabanan.
Aryadana is deeply involved in the tourism business for 21 years. He started his career as a Receptionist after graduating from the Room Division Department, Hotel & Tourism Training Center in Nusa Dua. Then, he joined Bali Intan Cottage in several positions up to having the position of Room Division Manager and ultimately came to be Operation Manager at Candi Beach Cottage.
As Executive Assistant Manager, Aryadana is fully responsible for the hotel operation and sales. He prepares some planning’s, amongst them, upgrading staff and management performance and knowledge to improve services to guests by performing intensive training provided by professional trainer.
By this training, it is expected that he will manage to establish a solid team, just like a “Sekehe Gong” or Balinese Gamelan troupe in which every member can play dissimilar tones, on different instruments but all leading to the same tone or goal.
As it has been known, Bali Tropic Resort & Spa once achieved an “Excellence Service Award” in 2002 and 2003 from Tropical Places, an England-based travel agent. To sustain such achievement Aryadana expressed that his mission would be to make Bali Tropic Resort & Spa a four-starred hotel with five-starred quality of service.
In marketing services, a father of three children who has joined some “Sales Trips” to Asian countries and Australia would perform some diversifications on all market segments in order to maintain and increase the occupancy.
In keeping with Sri Utami, the General Manager of Bali Tropic Resort & Spa, the man who has a motto ‘soft management but firm and with authority’ said that, in principle, he would do his best to improve the facility and service to guests, employee’s and the owner’s prosperity. (BTN/*)

Ketut Rai Sunaka
100% of Hardy’s Products Are of High Quality and Fresh

Developing a supermarket business in a tourism destination like Bali is not easy. Apart from serving the needs of local community, it is also obliged to provide the needs of tourists or expatriates who work and stay permanently in Bali. For that reason, top priority does not only lie on customer’s satisfaction, but on the availability of complete and fresh products that should also become a consideration in order that customers have more and more complete choices.
This strategy is ‘played’ by Store Manager of PT Hardy’s Retailindo of Sanur Branch, Ketut Rai Sunaka, when he was entrusted to be number one man at Hardy’s Sanur at the end of 2004. This Klungkung-born man then explained some breakthroughs to develop Hardy’s Supermarket Sanur in 2005. Except for providing complete items starting from primary needs up to souvenirs and also varieties of low-priced products affordable to all segments of the community. “We always assure the quality and freshness of all items,” he said.
Other breakthroughs that are not less important is the extending of facilities that helps customer’s satisfaction like the issuance of customer cards for loyal customers, price guarantees, and product quality and goods replacement. “If the goods bought are not appropriate, they can be replaced provided it is still in its original condition. Likewise, if the goods here is more expensive than that at other shops, we are ready to refund the price difference by cash in hand,” he said.
It was also added that he has carried out intensive promotions, either internal or external through both printed and electronic media. And the most attractive thing is that Hardy’s Sanur provide free transport for tourists (customers) that do shopping at Hardy’s Sanur, especially for Sanur area. “Just make a call to Hardy’s Sanur, our vehicle is ready to pick you up and take you back to your hotel after shopping,” said the husband of Ni Wayan Suarmikayani.
By means of such a simple concept, Ketut Rai Sunaka is assured that customers would be satisfied and come again to shop here. He has joined Hardy’s Group since 2001. Prior to joining Hardy’s he worked as computer instructor at one of computer colleges in Denpasar (1994-1999) and advertising supervisor at Baliqi Advertising (2000).
As Operational Manager at Hardy’s Sanur, he supervises 96 employees and is responsible for entire operation, either sales or promotion. “To all employees, I put into practice work discipline and high responsibility, so it does not inflict a financial loss to our company or customers that do shopping at Hardy’s Sanur,” he said.(BTN/013)