Tourism does not only focus on services but also facilities leading to the ‘need and want’. It’s the principle of General Manager of the Grand Inna Kuta Hotel, I Ketut Wirya Negara. “Yes, we would like to give a new touch to comfort and convenience of guests. One of them is by making a spa and gym,” he said.
Wirya Negara delivered that when guests spent holidays in Bali, they wanted to relax and enjoy their holidays. Similarly, their need also varied, so it was important to meet their ‘want.’ “This hotel has actually owned a spa. However, to make guests more satisfied, we did improvisation and developed it further. Therefore, the spa coming in 2014 will be more spacious, complete and comfortable. It’s still under process,” he explained.
Meanwhile, the gym, he added, would provide additional facilities so that guests would not easily get bored. The hotel was located near the beach and those who came mostly for holidays. “The presence of gym at hotel can give an additional and good image. Moreover, guests coming to Bali are not just staying at hotel and having an excursion, but also wishing to be healthy and relaxed,” he explained.
Later on, he added, the upcoming spa and fitness would be inseparable from the modern and traditional impression. “Location of the spa will be set in a new building, namely in the Beach Wing because it’s very close to the beach. So, it is the advantage of our hotel here,” he said.
Aside from the spa and gym having close relation to the ‘want’ of tourists, Wirya Negara stated there were other important things highly supporting the tourism, namely the environment. “Comfort, cleanliness and security include the ‘need’ of tourists. They come here for a holiday. So, when they are encountering congestion and rubbish, it will certainly have a negative impact on tourism,” he said.
Then, how about the quality of hotel? This friendly man from Tabanan delivered he would continue to manage, maintain and even increase it. “Taking care of the hotel is almost the same as taking care of a region. At hotel, people come from different parts of the world. Therefore, we do not only need to improve the quality of products and services, but also the hospitality. Guests will not be happy when they are treated with bad mood,” he said.
By all means, in 2004 he would never get bored in improving the strategy, strengthening operational procedures, improving human resources, reviewing, refreshing class, including the briefings to motivate employees so they kept doing maintenance. “We do this to make our guests satisfied and they will not incur losses when coming here. So, what they have paid must be appropriate with the quality they get. Our domestic guests are mostly come from Jakarta, while foreign tourists are mostly from Australia, the Netherlands, Malaysia, Korea, Japan, Germany, France and Austria. (BTN/Ocha)
A total of 12 hotel general managers participated in the Certified Hotel Administrator (CHA) workshop…