One of the hotels which looked very excited along Sunset Road with various activities conducted every day and every week and will look to continue that way, it is Adhi Jaya Sunset Hotel. A three star hotel in it’s third years is increasingly showing its existence in the intense competition between hotels lately, especially in the areas along the sunset road.
Mr. Deni Kusuma, General Manager of Adhi Jaya Sunset Hotel, the man that you would never see him without that welcoming smile and the warm hand shake when you come or visiting Adhi Jaya Sunset Hotel. On one occasion he said " The essential thing to make us survive in this hard competition is to keep the Excellent Service as the prime priority to all of our guests in addition of the quality of products and facilities we have ". Mr. Deni Kusuma believe that all the guests who come and stay at Adhi Jaya Sunset Hotel either for business or leisure, in dire need good service from the start they came, during the stay and until they left the hotel with a special impression.
It’s need some efforts to realize the integrated excellent service to all the guests that supported by reliable human resources. “ On this stage, I trust that the strength of the hotel is derived from the strength of the individuals that face the guests every day and every minute”, he added.
Treat them as a colleagues, not “staff” or anything else. We need to trust that all of these individuals are equal, because they sure have the equal opportunity to help or hinder our efforts toward success. To be Hospitable is the only way to be successful in the hospitality industry. And always treat our colleagues with respect and dignity to make them stay comfortable so as to deliver sincere service without pressure.
Since Adhi Jaya Sunset Hotel maximize the chances to get MICE Business in addition to the regular event is also in desperate need of individual who are very resilient. Loyalty is what makes all this things happen. Loyalty to hotel, management, managers and team mates.
“ It is always a good feeling when I involved to help them in preparation of any event, to feel the passion and the spirit of loyalty and and we are excited when seeing all the guests we serve feel very satisfied. I am proud to realize on that way they can assist me in building great business”, he proudly said.
From the beginning of preopening recruitment, the character of human resources has been constructed to get ready to compete, skillful in the field and foster loyalty to all team members. Guidance and training was still running to keep the spirit to compete as well as career opportunities in the field, respectively. (BTN/015)