Countenance of Ni Putu Wulan Septiandari looked shining after bearing the title “Indonesia’s Receptionist of the Year 2013.” Next year, this sweet and young girl born on September 2 1989 will represent Indonesia in the International Receptionist of the Year on January 15-19 in Hamburg, Germany. “I did not think to represent Indonesia in international arena,” she said after a press conference at The Stones, Kuta (Nov 25).
Prior to being crowned as the Indonesia’s receptionist and going forward to the international stage, Wulan, her nickname, first joined the competition at the Bali Tourism Institute (STP) Nusa Dua and won the third place. She then continued to the national level in Jakarta and won the first place. At that time, she managed to bring home KABA Trophy after passing through written and oral tests. “Competition overseas must be stricter, so what I can do is trying my best with good preparation,” she said friendly.
To face this competition, the alumnus of STP Nusa Dua said it was the same as in daily work that always applied communication skills, good language and never forgot to pray. “The important thing is to prepare ourselves physically and mentally. Later on, I will always accentuate the characteristic of Bali namely saying politely, welcoming and smiling,” said the young girl from Singaraja.
Guest was a king, continued Wulan, every single test should be loved and lived sincerely. If the test would about guest complain, the complaint should be definitely listened to attentively and responded as well as possible. “Facing guest in person is the excitement of its own, so the challenge for me is how to make guest always get a good impression and not to disappoint them,” she explained.
Wulan conveyed that she was very pleased to be representing her workplace, namely The Stones and Indonesia. “There are still many things to learn. I consider this event a great opportunity to gain knowledge, experience and meet new friends,” added the former Human Resources Clerk at the Cocoon Restaurant. (BTN/Ocha)
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