This beautiful woman is not a model or celebrity. Her friendliness makes the tourists and her friends feel comfortable to interact. She is Ani Wulandari, a new Public Relations Officer in Grand Inna Kuta Hotel. Having an opportunity to work in one of star hotel, she does not only rely on language skills but also attitude.
In this case, attitude is related to hospitality. "Personally, I am aware, wherever and whenever the attitude is one of the key to build a good relationship with others, both the tourists and others staffs. Although, we work in luxurious hotels and having good knowledge but in the other hand we never approach them such as by greeting guests and smile with others staffs. It means the responsibility as staffs are not balanced," said Ani.
As a new staff who has many experiences in communication field, she never stopping to ask her senior. “I don’t want to waste my time. I would like to learn more and more with Ira as my senior. I got a lot of experiences in improving my ability. Simple contribution, I also support every activity organized by this hotel mainly social activities that include in programs of CSR (Cooperate Social Responsibility). Those are also one of important application to show attitude,” she explained According to her, Actually Bali is the island that has a friendly basic but the globalization era cause the individualism. "In the past, when there were foreign tourists passing in the street, the people greeted with friendly smile.
Nowadays it rarely happens. Whereas, hospitality not only practiced in tourism area but also every corner of Bali, "said Ani recently Ani stated that friendly and polite are the culture of Bali. If we grow this manner, the guests will be impressed and pleased to do socialization with us. "Build a good relationship, can be started with a smile. Smiling is verbal communication. It is also a description of how the people look like. Hospitality can change atmosphere better. However, it must be in the right role and not too over," she added. (BTN/ocha)
A total of 12 hotel general managers participated in the Certified Hotel Administrator (CHA) workshop…