As a new General Manager of Grand Whiz Hotel Kuta, Widya Wiryawan had made preparation to attract Chinese, Asian and Australian market. It was intended to balance the composition of hotel guests that were currently dominated by domestic travelers. “We will attempt to draw Chinese travelers to this hotel,” said the man from Semarang.
In terms of hotel occupancy reaching 70-80 percent, 80 percent of them was domestic travelers. Meanwhile, the remaining was foreign travelers. They were travelers from various regions in Indonesia, including from Jakarta, Semarang, Bandung and some towns on the Island of Sumatra. “During the operation for two years, approximately 50-60 percent of the guests of Grand Whiz Hotel Kuta were repeaters,” said the alumnus of the tourism school.
Then, to reach the target market, the man having a wealth of experience in the world of tourism admitted that all would be set up by extending excellent services to every guest. Friendliness of each employee would be well maintained, so it could create an atmosphere like at their own home. “On that account, guests will be willing to come back here. And it has been proved,” he said.
Moreover, location of Grand Whiz is representative in the center of Kuta tourist resort. It is very close to beach tourist area and to Ngurah Rai Airport Denpasar. “Rooms are very nice. And when compared to the other three-star hotel rooms here, it is very convenient because it has complete facilities,” he concluded. (BTN/015)
A total of 12 hotel general managers participated in the Certified Hotel Administrator (CHA) workshop…